Support area typically provides access to post-sales technical information such as updated drivers or firmware. In some cases additional documentation, technical information or access to a knowledgebase to assist in troubleshooting or configuring is also provided.
We do not allow free public access to our technical knowledgebase, if you wish to engage our services please refer to the "Products" or "Services" links or contact us by phone, fax or email with your request.
As a total solutions provider we do not expect our clients to wade through hundreds of technical document so that they can solve their technical issues. If you are a client of ours and wish to resolve an issue please contact us. However, if you are technically inclined or belong to an internal IT department and wish to directly access technical information or updatesin relation to a product supplied by Digital Peripherals please refer tothe product manufacturer's support sites.
Out of Hours Support
We only provide 10x5 or 24x7 support to clients with Service Level Agreements(SLA). If you have an SLA and require emergency support please refer to contact details provided with that agreement.
Online Incident Tracking
If you are exising customer and wish to login to our incident tracking system, please contact us.
Please do not hesitate to contact us for further information.